A Delhi restaurant proprietor has accused meals supply platform Zomato of unfair rider allocation practices, claiming his outlet is repeatedly marked “unavailable” on the app throughout peak hours regardless of being operational.

Gagandeep Singh Sapra, proprietor of Tadka Rani in Larger Kailash 1, shared a display screen recording on X exhibiting his restaurant listed as unavailable, whereas a number of close by shops remained open and accepting orders.

Sapra alleged that this subject has continued for greater than 30 days, regardless of a number of escalations to the platform.

“Right here’s video proof of how rider allocation is being manipulated at Zomato,” he wrote, including that neighbouring eating places inside 50 meters continued receiving supply companions whereas his itemizing was restricted.

Right here’s video proof of how rider allocation is being manipulated at @zomato .

For 31 days we’ve escalated this, and nothing has modified. Our restaurant is repeatedly proven as ‘unavailable’ at peak hours whereas close by shops inside 50 meters preserve getting riders.

This isn’t… pic.twitter.com/syHpTkvVsi

— Gagandeep Singh Sapra (@TheBigGeek) November 23, 2025

Zomato’s meals supply CEO responds

Singh’s submit shortly went viral, sparking widespread reactions about transparency, platform management, and equity in food-delivery ecosystems.

Even Zomato’s food-delivery CEO, Aditya Mangla, responded, acknowledging the grievance and saying that the corporate would examine.

“Thanks for sharing this. I’m getting this checked,” Mangla wrote.

@TheBigGeek – thanks for sharing this. I’m getting this checked 🙏🏽

— Aditya Mangla (@adimangla) November 24, 2025

In resposne, Sapra thanked the CEO and wrote, “Thanks Aditya ji, means loads you reached out. I’ve written to all of your group members and have a number of conferences, yesterday was thirty first Day, and nobody appears to see a resolve.”

Within the feedback part, the proprietor additional accused the meals supply big of exhibiting his restaurant as unavailable to extend their very own fee.

“It is all a sport of enhance our fee, from the present 52+% that they tackle gross sales, to to illustrate a whopping 99% of every sale. The greed will not be ending, and Goyal Babu is unable to regulate the free canons in his group who’re rigging the system,” he mentioned.

Sure, it is all a sport of enhance our fee, from the present 52+% that they tackle gross sales, to to illustrate a whopping 99% of every sale. The Greed will not be ending, and Goyal Babu is unable to regulate the free canons in his group who’re rigging the system.

— Gagandeep Singh Sapra (@TheBigGeek) November 23, 2025

The system is theirs and the coding is completed by their employed individuals. They’ll manipulate their very own algorithm as and nonetheless they like. Ganda hai par dhandha hai yeh. There may be and by no means shall be a much bigger businessman apart from Deepi.

— Yogesh Goel (Evaluate Wala) (@ygoel) November 24, 2025