Nasdaq-listed SaaS firm Freshworks has acquired Robusta Dev, an Israel-based AI startup whose brokers examine know-how outages, discover their root trigger and advocate fixes, so as to add these capabilities to its IT service administration platform Freshservice.

Monetary phrases weren’t disclosed. Robusta co-founders Natan Yellin and Arik Alon, together with the broader workforce, are becoming a member of Freshworks.

Based in 2010 by Mathrubootham and Shanmugam Krishnasamy, Freshworks sells cloud software program for customer support, gross sales and IT service administration.

The corporate plans to combine Robusta into Freshservice and join it with FireHydrant, the incident response platform it purchased initially of the 12 months, bringing infrastructure evaluation, IT service administration and incident response into one set of workflows.

What Robusta does

Robusta was based in 2021 by Yellin, who’s its CEO, and Alon. It describes itself as an AI web site reliability engineer (SRE), software program that takes the primary take a look at an outage the way in which an on-call engineer would.

Its AI brokers analyse monitoring information, infrastructure telemetry and up to date code or configuration modifications to work out what triggered a disruption. Additionally they assess how the issue impacts dependent providers and advocate corrective steps, which engineers evaluate and approve earlier than any change is made to manufacturing programs.

The startup’s investigation engine is named Holmes. Yellin leads improvement of HolmesGPT, an open-source AI agent for troubleshooting cloud-native programs that was accepted into the Cloud Native Computing Foundation (CNCF) on the Sandbox stage on 8 October 2025.

Robusta mentioned it really works with Kubernetes in addition to older programs, and connects with greater than 50 monitoring and information sources, together with Prometheus, Grafana, Datadog, AWS, Azure and Google Cloud. It lists Playtika, Betsson, NetApp, Bottomline, Fireflies.ai and Infineon amongst its customers.

“LLMs are unbelievable at troubleshooting incidents. Our know-how lets AI Brokers do this successfully in massive enterprise environments, the place there are such a lot of uncooked occasions that investigating each individually can be exorbitant from a token price perspective,” Yellin mentioned.

He added that becoming a member of Freshworks “provides us the size and platform to convey that have to engineering groups in every single place, whereas protecting people firmly in command of selections that contact manufacturing.”

The way it suits into Freshservice and FireHydrant

When a service goes down, IT and engineering groups often must piece collectively clues from monitoring instruments, alert logs, ticket histories and deployment data. Freshworks mentioned this guide work slows down prognosis and raises the danger of the identical incident occurring once more.

Below the deliberate integration, Robusta will draw on Freshservice’s enterprise service data, configuration administration database (CMDB) dependencies and alter histories to hint the place a disruption began.

Its findings, together with the providers affected and the instructed fixes, will feed into FireHydrant incident timelines and into Slack and Microsoft Groups.

Freshworks expects the setup to cut back alert fatigue by grouping the various alerts linked to 1 failing service right into a single investigated incident.

Classes from closed incidents are supposed to circulate again into the system. Findings can inform FireHydrant retrospectives and tighten change-management controls in Freshservice, whereas recurring incident patterns might be became automated checks that run after software program deployments.

Third IT operations deal in a 12 months

Robusta is the third firm Freshworks has moved to purchase in 2026, all of them geared toward its IT enterprise.

It accomplished the acquisition of US-based incident administration firm FireHydrant on 1 January 2026 for about $88.7 million in money, together with money acquired, the corporate mentioned in its quarterly filing with the US Securities and Trade Fee. FireHydrant helps groups coordinate the response to an outage, whereas Robusta provides the investigation of what triggered it.

On 12 October, Freshworks signed a definitive settlement to acquire Torii, a platform based in 2017 that tracks software program and AI utilization, licences and spending, right down to AI token consumption. That deal is predicted to shut in Freshworks’ fourth fiscal quarter of 2026, topic to customary circumstances.

The shopping for run started in 2024, when Freshworks agreed to accumulate IT asset administration firm Device42 for $230 million. It was the corporate’s first acquisition since its 2021 itemizing and was introduced alongside the appointment of Dennis Woodside as CEO, with founder Girish Mathrubootham changing into government chairman.