US-based SaaS agency Freshworks has appointed Ryan Manning as its chief product and know-how officer, bringing oversight of the software program firm’s product technique and engineering operations beneath one govt.

Manning will be part of the corporate on 10 August 2026 and report back to CEO Dennis Woodside. He succeeds Srini Raghavan, who’s leaving Freshworks to pursue an entrepreneurial enterprise.

Murali Swaminathan will proceed as chief know-how officer and report back to Manning.

Within the newly mixed position, Manning will set Freshworks’ product and know-how technique throughout its AI, IT and buyer expertise merchandise. He may also oversee the corporate’s world product roadmap and engineering organisation.

Freshworks stated the leadership construction would assist its efforts to develop amongst mid-market and agile enterprises.

“Ryan has the distinctive means to rapidly flip what clients want into merchandise that win out there. As AI modifications how rapidly and the way deeply our clients can put new functionality to work, we’re excited to deliver product and engineering again collectively beneath a single group so we will transfer with extra pace and fewer friction,” stated Dennis Woodside, CEO of Freshworks. 

Manning has labored at start-ups and world software program firms throughout his profession.

He helped construct and develop ServiceNow through the interval surrounding its preliminary public providing and later co-founded FreeAgent CRM, which is now often called Servis.ai. Most not too long ago, he led the product staff at BMC Helix after being recruited as its chief product officer.

Freshworks stated that in his time at BMC Helix, Manning introduced its product and know-how features nearer collectively and developed its technique round ServiceOps and agentic AI.

Ryan Manning, incoming Chief Product and Know-how Officer of Freshworks, stated “AI is altering what companies ought to count on from service software program. Having constructed service administration merchandise throughout startups and world software program companies, I imagine Freshworks is uniquely positioned to steer the shift, combining highly effective functionality with fast affect in a approach the market wants proper now.”

Manning holds a bachelor’s diploma in accounting and finance from San Diego State College and is a member of the college’s Laptop Science Trade Advisory Board. He might be primarily based at Freshworks’ headquarters in San Mateo, California.