A Delhi resident has alleged {that a} Swiggy Instamart supply employee stole a TP-Hyperlink Wi-Fi extender from inside his house, claiming all the incident was captured on CCTV.

The shopper stated that regardless of sharing the footage and submitting a grievance with the corporate, no significant motion has been taken to this point.

The allegation surfaced in a Reddit post that has since gained consideration on-line, with many customers calling for stricter accountability from supply platforms and urging the shopper to file a police grievance.

Based on the put up, the shopper had positioned an order by way of Swiggy Instamart and allowed the supply employee to enter the home throughout what seemed to be a routine supply in Delhi.

“Some time later I notice my TP-Hyperlink Wi-Fi extender (~Rs 2000) is lacking,” the consumer wrote.

The shopper claimed that CCTV footage confirmed the supply employee “selecting it up and strolling out with it.” He additionally alleged that when contacted later by way of the Swiggy app, the supply employee denied working for the corporate.

The Reddit consumer stated the incident was instantly reported to Swiggy together with the video footage.

Based on screenshots shared on-line, the corporate responded with an apology and said that the matter had been escalated internally.

Within the e mail allegedly despatched by Swiggy’s escalation workforce, the corporate wrote: “A proper warning has been issued to the supply associate.”

The e-mail additionally claimed that the supply employee had “accepted his mistake, apologized, and stated he would return the merchandise this night.”

Nonetheless, the shopper alleged that the Wi-Fi extender was by no means returned.

“No merchandise. No refund. No actual motion. Simply templated replies about ‘inner motion’,” the consumer wrote.

The shopper added that the problem was not in regards to the worth of the system, however about security and accountability.

“It’s about letting a stranger into your own home after which being advised ‘we’ll look into it,’” the put up learn.

The Reddit put up additionally raised considerations about buyer knowledge privateness. The consumer claimed the Wi-Fi extender had initially been bought by way of Swiggy Instamart months earlier and questioned whether or not supply staff may entry previous order data.

“It’s as-if Swiggy isn’t correctly holding our order knowledge secure and their supply personnel is aware of what now we have ordered from them previously they usually attempt to steal the identical factor again throughout later orders,” the consumer wrote.

“I’m submitting a police grievance subsequent,” the consumer added.

Swiggy Instamart delivery guy walked into my house… and stole something on camera. No action still
by u/YesterdayOk7452 in swiggy

Netizens response

The incident triggered widespread reactions, with a number of customers urging the shopper to strategy the police.

“File a police grievance together with his full particulars and observe up with police to get his tackle, cellphone quantity, and many others. from Swiggy,” a consumer wrote.

“I don’t suppose Swiggy will do something except you file a police grievance,” one other stated.

Some customers additionally suggested escalating the matter publicly on social media platforms.

“Put up it on X… they are going to refund most likely,” one remark learn.

“I too confronted such a problem. Instamart supply man took my Amazon package deal,” one other consumer claimed.

Swiggy has not publicly commented on the allegations on the time of writing.