AI-powered contact centre startup Dialflo has raised Rs 1.7 crore in its first funding spherical, led by pre-seed enterprise capital agency AJVC, with participation from angel investors Afsar Ahmad, Arpit Dave and Jani Pasha.

The startup plans to make use of the recent capital to increase its engineering and AI groups, additional develop its attribution engine and add extra enterprise prospects.

Based in 2024, the Bengaluru-based startup is growing an AI-first contact centre platform for enterprises that mixes AI brokers with human specialists.

The platform is designed to route repeatable duties to AI whereas directing work requiring better human judgement to specialists. It additionally makes use of a verification and attribution engine to trace the contribution of AI and human brokers and measure outcomes.

“Our attribution engine tracks each motion, AI or human, and ties it to ROI in actual time,” Abhishek Kumar stated.

Dialflo started its operations with the ONEST mission, growing voice AI brokers to assist Industrial Coaching Institute college students put together digital resumes. The startup later expanded its work to companies together with Smartstaff and Lokal.

In response to the startup, greater than 2,000 ITI college students in Dharwad, Karnataka, have created resumes utilizing Dialflo’s voice AI system.

The startup’s contact centre know-how is at present utilized by greater than 10 enterprises, together with Tata Digital, Intugine and Careernet.

Dialflo is focusing on 20 extra enterprise prospects over the subsequent six months, Kumar stated.

AJVC stated Dialflo’s mannequin combines AI with human experience, with its know-how aimed toward serving to companies measure the outcomes generated by their contact centre operations.

The investment agency, based by Aviral Bhatnagar, focuses on pre-seed investments in India. Its portfolio contains startups throughout AI, monetary know-how, client services and products.