Meals supply platform Zomato is shutting down its buyer assist operation in Hyderabad, affecting roughly 240 workers because it restructures the best way it handles buyer queries.

The corporate stated the choice adopted a evaluation of its Buyer Delight working mannequin and organisational necessities.

“We have now determined to reorganise our operations and rationalise the scale of the workforce,” Zomato stated.

It stated its buyer assist mannequin had modified considerably over the previous six months, with a bigger share of the work now being dealt with by specialised exterior companions.

The remaining in-house buyer assist operation will probably be consolidated in Gurgaon, bringing the workforce nearer to Zomato’s product, expertise, analytics and enterprise features.

In line with the corporate, the closure of its Hyderabad operation will have an effect on “roughly 240 colleagues”, including, “It isn’t a mirrored image of their efficiency, dedication or contribution.”

Help for affected workers

Affected employees will obtain their August wage together with 4 months’ pay, comprising contractual discover pay and a one-time ex gratia cost.

Their medical insurance coverage and entry to counselling assist will proceed till 31 March 2027.

The staff may even be allowed to maintain their company-issued laptops and earphones, whereas outplacement help will probably be offered to assist them search for different jobs.

The restructuring is known to be restricted to the Hyderabad buyer assist operation, with no related modifications at the moment deliberate for different groups.

Earlier job cuts

The transfer follows an earlier discount in Zomato’s customer support workforce.

In April 2025, about 500 junior-level workers had been reported to have been laid off from the Zomato Affiliate Accelerator Programme, or ZAAP.

The programme had recruited about 1,500 folks, primarily for customer support roles, with workers given alternatives to maneuver into areas together with operations, advertising, gross sales and supply chain.

These earlier layoffs had been reported as being linked to worker efficiency, making them distinct from the most recent restructuring, which Zomato has stated displays modifications to its buyer assist working mannequin.

Zomato is the food delivery enterprise of Everlasting, previously generally known as Zomato Restricted. Everlasting’s different companies embody quick-commerce platform Blinkit, restaurant provides enterprise Hyperpure and going-out platform District.